Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in Profit Culture’s control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with me, please consider doing the following:
â—Ź Â Check your shipping confirmation email for any mistakes in the delivery address
â—Ź Â Ask your local post office if they have your package
â—Ź Â Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with me at: info@promotetheculture.com with your order number. If you did find a mistake in your delivery address, I can send you a replacement order, but shipping will be at your expense.Â
To make sure the city and the address matches its ZIP code, use this USPS ZIP code lookup.
How are your products made:
Items are custom made and manufactured. Garments have about a 7-10 day turnaround for production while allowing a week or two for delivery to my facility.
Your shipment:
Please allow 1-2 business days for your order to be processed.  Please, make sure to check you’ve entered the correct shipping address as Profit Culture charges a reshipment fee.
How do I track my order?Â
You’ll receive a tracking link via email when your order ships. If you have any questions about your tracking or shipment, drop me a line at: info@promotetheculture.com
I received a wrong/damaged product, what should I do? I apologize if the product you ordered isn’t the correct one or arrived damaged. To help rectify this quickly, please email me at: info@promotetheculture.com within a weeks’ time after you received your order with photos of the damaged product, your order number, and any other details you may have about your order. I’ll get back to you with a resolution as soon as possible!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact me at: info@promotetheculture.com with photos of wrong/damaged items and I’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, I don’t offer exchanges! If you’re unsure which size would fit better, refer to my sizing charts—I have one for every item listed on my store, in the product description section. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let me know at: info@promotetheculture.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and I’ll send you a new one or issue a refund!
Return PolicyÂ
At this time, Profit Culture is not accepting returns or exchanges, with the exception of customers who receive defective item(s). Â Please send me an email at:Â info@promotetheculture.
Any claims for misprinted/damaged/defective items MUST be submitted within two weeks after the product has been received. For packages lost in transit, all claims MUST be submitted no later than two weeks after the estimated delivery date. Claims deemed an error on my part are covered at my expense.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to warehouse. You will be liable for reshipment costs once I have confirmed an updated address for you.
Unclaimed – Shipments that go unclaimed are returned to warehouse and you will be liable for the cost of reshipment.
Profit Culture does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Notification for EU consumers:Â According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore Profit Culture reserves rights to refuse returns at its sole discretion.